Refund policy
We hope you have a happy pup, but we get it - things happen!
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
Return shipping for international orders must be paid for by the customer.
You can return a pack of supplements both opened, or still sealed within 90 days of receiving your item.
If seal of the tub has not been broken, we will give you a full product refund, minus the shipping costs (£3).
Please e-mail us at support@pickpeanut.com with the following details:
- Order number
- Address you are sending the products back from & we will send back a shipping label for you to return the tub. The shipping label requires printing.
If the seal has been broken; you will be required to fill out a basic guarantee form so we can assess the case, this can take up to 7 days. You cannot make a refund if the product was purchased for any purpose other than those detailed on the product detail page. You’ll also need the receipt or proof of purchase.
We reserve the right to refuse any refunds for opened or used products. We also reserve the right to offer a differing refund for opened products.
To start a return, you can contact us at support@pickpeanut.com.
If your return is accepted, we’ll send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pickpeanut.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pickpeanut.com